Shipping policy

Shipping Policy

Miss Colombia LLC
Effective Date: 11/26/25

1. Overview

This Shipping Policy (“Policy”) applies to all purchases made through misscolombiallc.com (“Website”). By placing an order, you (“Customer,” “you,” or “your”) agree to the terms outlined below.
Miss Colombia LLC (“Company,” “we,” “our,” or “us”) reserves the right to update this Policy at any time without prior notice.

2. Order Processing Time

All orders are processed in the order they are received.

  • Standard processing time is [Insert Range: e.g., 1–3 business days].

  • Processing times may be extended during holidays, promotional periods, or due to high order volume.

  • Orders are not shipped on weekends or federal holidays.

Processing time does not include carrier transit time.

3. Shipping Methods & Delivery Times

We offer several shipping options at checkout. Delivery times provided are estimates only and are not guaranteed.

Domestic Shipping (U.S.)

Estimated delivery windows:

  • Standard Shipping: [Insert estimate, e.g., 3–7 business days]

  • Expedited Shipping: [Insert estimate, e.g., 2–4 business days]

  • Express Shipping: [Insert estimate, e.g., 1–2 business days]

International Shipping

International delivery times vary by destination and may take [Insert range, e.g., 7–21 business days] or longer due to customs processing.

Miss Colombia LLC is not responsible for customs delays.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight

  • Shipping destination

  • Carrier-selected service

Shipping fees are non-refundable, including for delayed or returned shipments.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to update.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details at checkout.

Miss Colombia LLC is not liable for orders delayed, lost, or delivered incorrectly due to:

  • Misspelled or incomplete addresses

  • Wrong apartment or unit numbers

  • Incorrect postal/ZIP codes

If a package is returned to us due to an incorrect address, additional shipping fees may apply to re-ship the order.

7. Lost, Delayed, or Stolen Packages

Once a package is transferred to the carrier:

  • Risk of loss passes to the Customer

  • Miss Colombia LLC is not responsible for lost, delayed, or stolen packages

For missing packages, Customers must contact the shipping carrier directly to file a claim.

We may assist when possible but cannot issue refunds or replacements for carrier errors.

8. Damaged Packages

If your order arrives damaged, you must notify us within 48 hours of delivery at [Insert Email Address] with:

  • Order number

  • Photos of the damaged packaging and item

  • A description of the damage

We will review the issue and determine if an exchange or replacement is appropriate, in accordance with our Return & No-Refund Policy.

9. Customs, Duties, and Taxes (International Orders)

International Customers are responsible for:

  • Customs fees

  • Import duties

  • Taxes

  • Any other fees charged by the destination country

Miss Colombia LLC does not reimburse these costs and has no control over their assessment.

10. Pre-Orders & Backorders

For pre-order or backordered items:

  • Estimated shipping dates will be listed on the product page

  • These dates are subject to change

  • Orders containing pre-order items may ship together unless otherwise stated

11. Delivery Issues

If a package is marked “Delivered” but you cannot locate it:

  1. Check with household members or neighbors

  2. Verify the shipping address

  3. Check for delivery attempt notices

  4. Contact the carrier for GPS or delivery confirmation

Miss Colombia LLC cannot send replacements or refunds for orders marked as delivered.

12. Contact Information

For shipping-related questions, please contact us at:

Miss Colombia LLC
Email: misscolombia1c@gmail.com
Website: misscolombiallc.com